How do I place my order online?
Questions about your order
What payment options can I use?
Billing information
How do I apply promotion and coupons?
Taxes

ORDERING & PAYMENT

How do I place my order online?
Our simple 4 step checkout process is easy to complete:
In Step 1 of checkout, you will be asked to fill in your shipping information. At this point, you will enter: the address to where your order will be shipped; your preferred shipping method’ and gift options (Gift box, Gift Message).

In Step 2, you will enter your payment and billing information. You will also be shown a summary of your order as well as your order total.

In Step 3, you will also be able to use any promotions you have. You may also enter your preferred customer number or sign-up to receive emails in the future.

The final step of Checkout, Step 4, is to confirm that we have all of the correct information for your order. When you have confirmed that all the information is correct, click on the submit order button. You will receive an email confirmation when your order is received and when your order has been shipped.

If you prefer not to order online, you can send us your order by mail, fax or phone
Order Form (by mail and fax)

Questions about your order
We are proud of our customer service at Crabtree-evelyn.com. If you have any questions, please call one of our Customer Service Specialists at 1 800 Crabtree (272 2873) Monday – Friday 9am – 5pm EST. They are always happy to help.

What payment options can I use?
Crabtree-evelyn.com accepts any one of the major credit cards: American Express, MasterCard, Visa and Discover. Please note that we are able to accept form of payment with US and Canadian billing address only. We do not accept personal checks or money orders online.

Billing information
When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. We want to ensure that your order is processed without delay. Currently we are unable to accept orders with billing addresses outside of the U.S.A

How do I apply promotions and coupons?
Crabtree & Evelyn may offer promotions that can be redeemed on the Online Store. Promotions and discounts, including free shipping, will be communicated on the website, through emails and direct marketing such as mailers.
Crabtree & Evelyn may offer different promotions in our retail stores and in our online store.

1. To redeem a promotion with a code: Enter your promotion code at Step 3 of the checkout process. If you are a preferred customer, you may also enter it at this time.

The following restrictions apply:
1. Offer may be used only once.
2. Promotions or coupons cannot be combined with other offers.
3. The promotion or coupon offer is good while supplies last.
4. Valid only on specified dates
5. No price adjustments to prior purchases

2. To qualify for a gift with purchase, the following requirements must be met:

1. In order to qualify for a gift with purchase, your total amount spent should not include promotions, taxes, shipping charges, gift packaging or gift card purchases.
2. When you spend the specified amount, your gift will be included automatically in your shipment. Please note that the free gift will not show in your cart at checkout.
3. Gift with purchase promotions apply to single orders that are being sent to one shipping address.
4. The promotion is valid while supplies last. Crabtree & Evelyn may also substitute a different gift with the same value.
5. There is a limit of 4 gifts with purchase per customer.
6. Valid only on specified dates.

Prestige - Preferred Customer Discount
USA prestige customer discounts will not be reflected in the email confirmation order after placing your order. The benefits of the CA preferred customer program are not available online at this time.

Taxes
The Crabtree & Evelyn Online Store follows all applicable taxing regulations for the states where we operate retail stores. Each of the 50 U.S. states and Puerto Rico has established state tax regulations. Taxes are charged according to the shipping address of your order. Please note that we estimate your sales tax at check-out. Your credit card will reflect all applicable state and local taxes.

Restricted Items
The following items are unavailable to ship to Canadian addresses:
Food items, Sleepwear, Slippers, SPF products, Gift cards

Canadian Taxes & Duties
All orders shipping to Canada are subject to applicable duties and taxes.